Privacy Policy

Guangzhou Chilion Technology Development Co., Ltd. ("CHILION," "we," "us," or "our") understands the importance of personal information and is committed to protecting it. We adhere to the principles of accountability, purpose limitation, consent, data minimization, security, and transparency.

1. Information We Collect

1.1 Information You Provide

• When you submit a contact form, we collect your name, phone number, product interest, and inquiry details;
• When you call our hotline or send an email, we may record your communication;
• When you request an ICOP platform demo, we collect your company name and contact information.

1.2 Information Collected Automatically

• Log data: IP address, browser type, access time, pages visited, and referring URL;
• Device information: device model, operating system, and screen resolution;
• Cookies: We use cookies to remember language preferences and analyze site traffic. You can manage cookies through your browser settings.

2. How We Use Information

• Respond to your inquiries and provide product information;
• Improve website functionality and user experience;
• Analyze site traffic and content preferences;
• Send product updates and technical information (with your consent);
• Comply with legal and regulatory requirements.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only when:

• You have given explicit consent;
• Trusted service providers assist us under confidentiality agreements;
• Required by law, regulation, or government authority;
• Necessary to protect our rights, property, or safety, or that of others.

4. Data Storage and Security

• Your personal information is stored on secure servers in the People's Republic of China;
• We use SSL/TLS encryption, access controls, and firewalls;
• Internal data management policies restrict access to authorized personnel only;
• While we take reasonable security measures, no internet transmission is 100% secure.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, after which it is deleted or anonymized, unless otherwise required by law.

6. Your Rights

• Access: Request a copy of the personal information we hold about you;
• Correction: Request correction of inaccurate information;
• Deletion: Request deletion of your personal information under certain circumstances;
• Withdraw consent: Withdraw previously given consent at any time;
• Complain: Lodge a complaint with the relevant supervisory authority.

7. Children's Privacy

Our website is intended for businesses and professionals and is not directed at children. If we learn that we have collected personal information from a child without verifiable parental consent, we will delete it promptly.

8. Cookie Policy

• Essential cookies: Required for basic site functionality;
• Preference cookies: Remember your language and other settings;
• Analytics cookies: Help us understand how visitors use the site.

9. Policy Updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

10. Contact Us

• Company: Guangzhou Chilion Technology Development Co., Ltd.
• Address: 3F, Wanjia Industrial Building, Low-Carbon Headquarters Park, Xincheng Avenue, Zengcheng District, Guangzhou, China
• Phone: 400-8558-313
• Email: info@chilion.com.cn